When you work in retail or in any occupation that requires you to deal with the public it can be very trying at times. I also know that it takes a lot of self composure to keep your mouth in check when you really just want to tell them where to go. Yes, for the most part, people are nice and easy to deal with but then there are those that no matter how hard you try you can’t please them. But what happens when its management that rubs the public the wrong way??
When you are hired as the manager of a company, you are the one who is in charge of the store, the employees and dealing with problems that may arise. You should know how to talk to people. Even if a person ask you a question you may think is petty, it may not be petty to them.
Case in point…
I went shopping at Lane Bryant with my sister. She wanted to buy a new pair of jeans. Normally they have their jeans marked down after Christmas. When we didn’t see a sign announcing a sale we asked what we thought was a clerk about it. She proceeded ask us if we had received an email about their sales. My sister told her she had recently moved and really hadn’t had the chance to check her email lately. The lady then told us, in her snooty attitude voice, that they quit having sales and basically only advertised them for their REGULAR customers. I looked at my sister and said, “Wow that sure sounded like I am not welcomed in this store since I’m not a regular customer!”
The more I walked around in the store the madder I got. Who was this lady to say that to me? I asked another clerk who the lady was with the short blond hair and attitude. Lo and behold … she was the MANAGER!! Oh how my temper shot up. I was madder than an old wet hen. But to keep from embarrassing my sister I held my tongue. I refused to let her snooty attitude rub off on me. I went about the store helping my sister with her shopping and even helped another customer pair up a couple of outfits and gave my opinion on how they looked. I even managed to continue to hold my tongue when the manager asked if we were able to find the jeans we wanted.
All in all it was a good shopping trip for my sister. I am still silently fuming from the experience. I do, however, have the number and address for the Lane Bryant Company and I fully intend to make a call and write a letter to file a complaint on Ms June, manager of the Cordova Mall store in Pensacola, Florida and send her a copy. It may not solve anything but it may just make me feel a little better.
Oh and another thing… Why would they hire a skinny person to manage a store for plus size clothing in the first place!?!?!
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